BEAU by Bo

Shipping and Returns

We make it easy and safe for you to order your favorite children's and home items. We offer various payment options and ensure that your order is processed quickly. Below you will find answers to frequently asked questions about ordering and paying in our webshop.

Shipping

  • Free delivery on orders over €100 (Belgium & the Netherlands)
    If, after a partial or full return, the total amount of the retained items falls below this amount, the standard shipping costs will still be deducted from the refunded amount.
  • DPD delivery (home or office): €4.95 (Belgium) | €5.95 (the Netherlands)
  • Pickup at our warehouse in Deurne: free (Monday to Thursday 9am-5pm, Friday 9am-3pm)
  • Large items (bed houses, artificial plants, jump spots, large chairs, etc.) have a longer delivery time. These are delivered by a specialized carrier by appointment.
  • Orders are processed and shipped Monday through Friday.
  • See which countries we ship to here 🚗

Returns

Not entirely satisfied with your purchase? No problem, you can easily return your product via a DPD Pick-up Parcelshop near you, as long as the product is unused and in its original packaging. We ask you to be mindful of returns to minimize our ecological footprint.

Return costs

Return costs are €4.95 (Belgium) or €5.95 (Netherlands). You have 14 days to return your items. Larger items (such as bed houses, garden furniture, larger furniture, playhouses, etc.) are shipped directly from our suppliers and have a higher return cost due to special transport.

Exchange

Wrong size or would you prefer a different color? No problem! You can exchange the item by returning the product yourself and placing a new order. You can also request a return label via klantendienst@beaubybo.com (€4.95 for BE and €5.95 for NL), so you can exchange it easily.
Shipping & Returns

How do returns work?

  1. Register your return via klantendienst@beaubybo.com, stating your name, order number, and reason for return.
  2. You will receive a link to create your return label.
  3. Return the product unused in its original packaging, stating your name and order number (e.g., #106871).
  4. Print the label and take your package to a DPD Pickup Parcelshop. View all pickup centers in the Netherlands/Belgium here.
  5. Upon receipt, the purchase amount will be refunded via the same payment method used for the purchase. Discounted items are not refunded; you will receive a gift card for these items.
Register a return Register a return

Frequently asked questions

about ordering and paying.
1
When will my package be shipped?

We will ship your package within 1 to 2 business days. Once your package has been shipped, you will receive a confirmation with tracking information.

2
What if I'm not home during delivery?

If you are not at home, your parcel will be delivered to your neighbours. If they are also not at home, it will be taken to a Pickup Parcelshop near you. You will receive an e-mail from the carrier with the location of the collection point. Don't forget to check your spam folder. You have 7 days to collect your parcel. If the parcel is not collected and returned to us, the return costs will be deducted from your refund.

3
I received the wrong product. What now?

We're sorry for the inconvenience! Please send an email to klantendienst@beaubybo.com with your order number and a photo of the incorrect product. We will make sure the correct item is shipped to you as soon as possible.

4
I see in the tracking that my package has been delivered, but I haven't received anything. What now?

Please check if your package has been delivered to your neighbours or left in a safe place around your house. If you still can't find it, please contact us at klantendienst@beaubybo.com with your order number. We will then contact DPD to resolve the issue.

5
Can I pick up my order instead of having it delivered?

Yes, you can choose to collect your order for free from our warehouse in Deurne. This is possible from Monday to Thursday from 9 AM - 5 PM and Friday from 9 AM - 3 PM. Select this option during checkout and we will ensure your order is ready.

6
How long does it take to get my money back after a return?

Once we have received and inspected your returned items, the purchase amount will be refunded via the same payment method you used, unless you opt for a gift card. This process may take a few days, depending on your bank or payment provider.

7
Are there any exceptions for returns?

Yes, some large items such as bed houses and garden furniture are delivered directly from our supplier and have higher return costs. Discounted items (sale and outlet) are also not refunded; you will receive a gift card for these items.

8
What are the requirements for returning items?

The customer must return the items in their original condition and packaging, including all accessories and manuals supplied. If a returned product has depreciated in value due to use that goes beyond what is necessary to establish the nature, characteristics, and functioning of the product, we reserve the right to hold the customer liable and claim compensation for the depreciation incurred.

All returned items are carefully checked. The basic principle is that the customer may inspect the item as they would in a physical store. Items may be tried on, but not used. If an item has depreciated in value due to use, these costs will be charged to the customer.